Returns
How do I make a return?
1. Access our returns portal.
You will find the link button to our portal at the bottom of this page. Access this portal and complete the form with the information we request.
2. Prepare the package and hand it to the delivery person or leave it at the chosen UPS point .
You can download a return label when processing it online.
3. Receive your refund in 15 days maximum.
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We have renovated our online shop to offer you a better shopping experience.
Only if you ordered before 15 May and need to manage your return, please access the returns panel here.
If you have placed an order in our new online shop (from 15 May onwards) and you need to make a return, please access our returns portal by clicking on the button below.